What are we About?
Connect Support Group is a provider of disability support services, serving clients throughout metropolitan and regional Victoria. Our staff are fluent in English, Mandarin Chinese (普通話) and Cantonese (廣東話), allowing us to cater for the individual needs and requirements of each of our clients.
Mission Statement
Our passion is to assist people with disability to live the life they want to live by providing personalized and compassionate support services.
Major Milestones
Our Values
We help our clients become more independent, reach their goals and get involved with their community. All of our services are funded through your approved NDIS plan, with no out-of-pocket costs.
Servicing our clients to ensure they get the support the need is our priority. We are always friendly, attentive, helpful, work quickly, and focused on the needs of our clients.
We tackle every challenge and problem head on. We work and think creatively to come up with solutions to ensure the best outcome for our clients.
We are transparent and honest in all of our work, keeping our clients informed and their needs as our primary focus.
We treat all stakeholders with fairness, dignity and consideration. We listen to others’ perspectives and value the contributions of all involved.
We love what we do! At the core of our organization is the passion to help people, and we bring this to work everyday in everything we do.
Company History
After over a decade working as a Case Manager at the Department of Human Services and seeing the National Disability Insurance Scheme (NDIS) begin to roll out in Melbourne, Agnes saw that there was a part of the community that needed her help. With her extensive background in supporting people with disability and their families to get the supports they needed, and also being fluent in Cantonese and Mandarin as well as English, Agnes made the leap and Connect Support Group was born.
Founded in 2017, the business began out of Agnes’ study in her home. It began as a solo venture, with Agnes being the only employee. Offering Support Coordination services, Agnes quickly gained a reputation for delivering a quality, compassionate service, working quickly to ensure her clients got the support they needed, and had someone to guide them through the complexity that is the NDIS. Seven years later in 2024, Connect Support Group is in a multi-level office, and has grown to 100 staff, which are spread throughout both metropolitan and regional Victoria, with some in New South Wales too. Beginning with just Support Coordination, Connect Support Group now also offers Social and Community Access, Assistance with Daily Living, NDIS Plan Management and Occupational Therapy.
Agnes Bamford
FOUNDER / MANAGING DIRECTOR
SPECIALIST SUPPORT COORDINATOR
After working at the Department of Human Services for 12 years, Agnes founded Connect Support Group in 2017. With over a decade of experience in Disability Case Management, including Complex Case Management and Crisis Management, Agnes is extremely well connected and has developed a strong network of support services throughout Victoria. With the combination of thorough knowledge of NDIS and how it works, a large network of support services and an extremely strong work ethic, you are in good hands with Agnes as your Support Coordinator.
Agnes Bamford
- Bachelor of Social Work (Monash University)
- Bachelor of Business Administration (Deakin University)
- Member of Australian Association of Social Workers
- Fluent in English, Mandarin (普通話) and Cantonese (廣東話).
Jeremy
Operations Manager
Jeremy is our Operations Manager at Connect Support Group. Joining in the middle of 2020, he played a significant role in implementing systems across the business to allow it to scale effectively to the size that it is today. He is passionate about both innovation and providing the best possible support to our clients, knowing that this looks different for each of our clients. Jeremy is always looking for ways to improve in all aspects of the business. Jeremy’s primary responsibilities are ensuring all services and processes across the business are running smoothly and efficiently, and that resources are being allocated optimally. Jeremy oversees the management of our Disability Support Worker team and our NDIS Plan Management service. Jeremy is fluent in English and can also speak some Cantonese!
Meet the Team!
Jeremy Bamford
Ashlyn Kent
Breanna Turnbull
Chit Lee
Chloe Deane-Johns
Chloe Jones
Christina Konneh
Cindy Chen
Dana Miller
David Bala
Ewan Pong
Hannah Wolf
Hayley Jones
Jack Hudson
Jacky Chan
Jake Aldridge
James Yao
Jeffrey Lian
Jeremy Martin
Jimmy Phung
Julis Poloyapoy
Karen Chan
Kitty Tamayo
Lily Zhang
Lovepreet Kaur
Maddy Tutt
Maggie Fung
Michelle Fernandez
Nahid Rezaeian
Nhan Pham
Nicola Chong
Queendy Restauro
Ryan Fairchild
Samantha Purvinas
Sunny Lang
Susan NG
William Mah
Winnie Leung
Future plans
Connect Support Group strives to continue to deliver excellent and compassionate support services to all of its clients, welcoming new clients and always looking to grow. We have our sights set on providing support services to the Aged Care population through the My Aged Care scheme. We are currently working on applying for registration to be able to provide these services, our goal being to begin offering these services in early 2025.
Please feel free to contact us for any queries
